Last updated: August 6, 2026
We want you to be confident in your LoneSlice purchase. This policy explains when an item may be returned, who pays return shipping, and how refunds are handled.
30-day return window
You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unwashed, unmodified, in its original condition, and returned with its original packaging and proof of purchase.
Please contact LoneSlice before sending anything back. Reply to your order-confirmation email or use the contact information provided with your order. We will confirm eligibility and provide return instructions. Returns sent without authorization may be delayed.
Items that cannot be returned
- Knives, cutting tools, or kitchen tools that show signs of use, sharpening, washing, damage, or modification
- Personalized, custom-made, or made-to-order items
- Gift cards and downloadable products
- Clearance or final-sale items when they are identified as final sale before purchase
- Items returned more than 30 days after delivery
An item that is defective, damaged in transit, or different from what was ordered is handled under the section below and is not excluded merely because it was opened for inspection.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact LoneSlice within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order information and clear photographs when possible. If the problem is confirmed, LoneSlice will provide a replacement, repair, or refund and will cover reasonable return-shipping costs.
Return shipping
For preference-based returns, such as ordering the wrong item or changing your mind, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return is caused by a LoneSlice error or a confirmed defect.
Use protective packaging and a trackable shipping method. LoneSlice is not responsible for a return that is lost or damaged before it reaches us.
Refunds
After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 7 business days after the return is accepted. Your bank or card issuer may need additional time to post the credit.
Used Slices on your order? If it’s refunded, we put those Slices back in your account. If only part of the order is refunded, you get back the Slices used on those items.
There is no restocking fee for an eligible return. If an item is returned in a condition that does not meet this policy, LoneSlice may decline the refund and contact you about available options.
Exchanges
Exchanges depend on product availability. The fastest option is usually to return the eligible item and place a new order after the return is approved. For a confirmed defect or shipping error, contact LoneSlice before placing another order.
Order cancellations
Contact LoneSlice as soon as possible if you need to cancel an order. We will try to help, but cancellation is not guaranteed after an order has entered production, packing, or shipment. Custom and made-to-order work may not be cancelable once production begins.
Your legal rights
This policy does not limit any rights or remedies that cannot legally be limited under applicable law.